Privacy Policy

Pushkara Privacy Policy

At Pushkara, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the circumstances under which it may be shared.

This policy applies to all products, services, websites, and mobile applications operated by Pushkara.one.

By accessing or using our website or services, you agree to the terms described in this Privacy Policy and accept our Terms of Use.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information including your name, email address, phone number, shipping and billing addresses, login and account details, user identification for app functionality, SMS permissions for OTP verification, and phone call permissions where required for app features.

Payment Information

Pushkara does not store your credit card or sensitive payment information.

All payments are processed securely through trusted third-party payment gateways that are responsible for encryption and secure handling of payment data.

1.2 Automatically Collected Information

We may automatically collect information such as browser type and version, device ID and operating system, IP address, cookies and analytical identifiers, date and time of website visits, app crash logs, performance data, and usage analytics.

This information helps us improve functionality and enhance the overall user experience.

2. How We Use Your Information

Pushkara uses collected information to process and deliver orders, verify transactions, authenticate users, and provide customer support.

We also use this information to send order confirmations, service notifications, improve our website and app, understand user preferences and behavior, and send promotional offers relevant to your interests and previous purchases.

Your email address may be used for non-marketing administrative communication such as policy updates, service modifications, account-related alerts, and customer service messages.

3. Cookies & Tracking Technologies

We use cookies to manage session information, store encrypted login details, improve website speed and navigation, analyze traffic and user behaviour, and personalize user experience.

Some cookies may be placed by third-party analytics or service partners.

You may disable cookies in your browser settings; however, certain website features may not function properly.

4. Data Security

Pushkara employs industry-standard practices to protect your information, including encrypted transmission of sensitive data, SHA-1 hashing of passwords, secure hosting environments, controlled access, and routine security monitoring and audits.

While we strive to safeguard your data, no method of online transmission or electronic storage is completely risk-free.

5. Information Sharing & Disclosure

Pushkara does not sell or rent your personal information.

We may share data only with trusted service providers such as payment processors, logistics partners, hosting services, and vendors who assist in our business operations.

These partners are obligated to protect your information and may not use it for any other purpose.

Legal Compliance

We may disclose information if required by law or if necessary to comply with legal processes, protect our legal rights, prevent fraud or unauthorized activity, or ensure the safety of users and others.

Public Information

Any content you voluntarily post publicly, including reviews, comments, or profile details, may be visible to others and may be collected or used by third parties.

6. Mobile App Privacy (Android Application)

The Pushkara mobile application may request additional permissions such as user identification, SMS access for OTP verification, and device information for analytics and crash reporting.

Third-party services used by the app include Google Play Services, Firebase Analytics, Facebook services, and Crashlytics, which collect information according to their respective privacy policies.

7. Links to Third-Party Websites

Our platform may contain links to external websites.

Pushkara is not responsible for the content or privacy practices of third-party sites, and we recommend reviewing their privacy policies before sharing personal information.

8. Children’s Privacy

Pushkara does not knowingly collect personal information from children under the age of 13.

If such information is unintentionally collected, it will be deleted immediately.

9. Use of Business Name, Logo & Feedback

Pushkara may use the business name, logo, and feedback of registered users, clients, and customers in marketing and promotional materials.

You may revoke this authorization at any time by sending us a written request.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The most recent version will always be available on our website.

Continued use of Pushkara services indicates acceptance of any updated terms.

11. Contact Information

Grievance Officer: Nihar Sheladiya

Email: support@pushkara.one

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us.