Refund policy

📦 Return, Refund & Replacement Policy – Pushkara

At Pushkara, we take utmost care in packing and dispatching every order. Please read the policy below carefully to understand eligibility for return, replacement, or refund.

🔁 Return Rules Summary

  • ⏱ Returns accepted within 1 day (24 hours) of delivery

  • 🚚 Return shipping to be arranged by the customer

  • ❌ No restocking fee

  • ❌ Final sale items are not eligible for return

❗ Important Policy Highlights

  • Used products are NOT eligible for return, replacement, or refund

  • Damaged products are eligible for replacement only, not refund

  • For non-plant products, if:

    • Packaging is torn or opened

    • Bottle/container is broken or leaked
      👉 No return, replacement, or refund will be provided

This policy helps us maintain hygiene, safety, and quality standards.

✅ Replacement Eligibility (Only Replacement, No Refund)

A replacement will be issued only if:

  • A live plant is received damaged or unusable due to transit

  • An incorrect product is delivered

🔹 Note:
Minor transit stress in live plants (slight drooping or yellowing of leaves) is natural and does not qualify as damage. With proper care, plants usually recover.

❌ Non-Eligible Cases

(No Return / No Replacement / No Refund)

  • Any non-plant product with:

    • Torn or opened packaging

    • Broken, leaked, or damaged container

  • Natural variation in plant size, shape, or color

  • Minor transit stress in live plants

💰 Refund Eligibility (Rare & Limited)

Refunds are applicable only if:

  • The order is lost in transit, OR

  • A replacement is not possible due to product unavailability
    (Final decision rests with Pushkara)

📩 How to Raise a Request

Contact us within 24 hours of delivery via WhatsApp at
📱 +91 99133 01867

Please share:

  • Clear images or a short video of the product & packaging

  • Your order number

  • A brief description of the issue

Our team will review and confirm the resolution.

⏳ Processing Timeline

  • ✅ Approved replacements will be shipped at no extra cost

  • 💳 Approved refunds (if applicable) will be processed within 24 hours
    and reflected in 3–5 business days, depending on your bank

📞 Need Help?

WhatsApp: +91 99133 01867
Email: support@pushkara.com

🌱 Thank you for trusting Pushkara – growing happiness, naturally.